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Lesson Terms and Conditions (Customer Care Charter)

Introduction

The following terms and conditions represent the basis upon which I (the owner of the local ADS driving school franchise) offer driving lessons and courses to you (the student).

Please note each ADS driving school is independently owned and operated, thus the contract for service is between you and me. However, my continued ownership and membership of the ADS driving school franchise in this area is dependent upon me maintaining the highest standards of service and behaviour.

The Advanced Driving School (ADS) is a separate entity which has been authorised to act as a booking agent and a quality controller for the members of the ADS driving school franchise network. Any breach of the following terms and conditions by me will potentially put me in default of my contract for service with you and my franchise agreement with them.

1. Lesson Cancellation Policy

  • At least 48 hours’ notice is required to cancel or reschedule a driving lesson.

  • If cancelled within 48 hours, the lesson will be charged at the full rate and not rescheduled.

  • Cancellations can be made by text message or phone call.

  • Your instructor is not obligated to rebook or refund for short-notice cancellations.

  • You may still be charged for no-shows or late cancellations.

  • Consistent short-notice cancellations may result in termination of lessons.

2. Late Arrival Policy

  • Instructors will wait up to 15 minutes for late students.

  • After 15 minutes, the instructor may:

    • Leave the location

    • Charge in full for the missed lesson

  • Lesson time will be reduced based on your lateness.

  • No refund or additional time will be given unless your instructor is late.

3. Refunds

  • Refunds are issued only at the instructor’s discretion.

  • Pupils may be removed from the waiting list without notice.

  • Any abuse or violation may result in refusal of service.

4. Lesson Packages

  • Package lessons must be used within a reasonable time frame (typically 6 months).

  • No guarantees of practical test pass based on lesson packages.

  • Lessons are not transferable to other instructors or pupils without approval.

5. Test Day Policy

  • Instructor reserves the right to refuse the use of their car for the test if the pupil is not ready.

  • If the instructor deems the pupil unsafe, the test may be canceled for safety.

  • The instructor must be informed immediately upon booking the test.

  • The lesson before the test must be at least 1.5 hours.

  • Pupils should confirm car availability before booking the test.

6. Lesson Conduct

  • Abuse or inappropriate behavior will not be tolerated.

  • The instructor has the right to terminate lessons immediately in such cases.

  • Pupils must be medically fit and not under the influence of alcohol/drugs.

  • A provisional driving license must be carried during lessons.

7. Road Safety

  • Instructor’s decision on safety is final.

  • If unsafe, the instructor may stop the car or end the lesson/test.

  • Pupils must follow traffic laws and instructions at all times.

8. Responsibilities

  • Instructor is not liable for:

    • Test cancellations by DVSA

    • Delays due to traffic or unexpected issues

  • Pupils are responsible for checking:

    • Their test details

    • Bringing the correct documents to the test

9. Payment

  • Lessons must be paid in advance or at the start of the session.

  • No payment = no lesson.

  • Block booking payments are non-refundable if lessons are not completed within the expected timeframe.

10. Complaints

  • Any concerns should be raised directly with the instructor.

  • For unresolved issues, you may contact the DVSA if needed.